41. AVOID STEPPING INTO A GREAT MAN’S SHOES.

LAW:

What happens first always appears better and more original than what comes after:  If you succeed a great man  or have a famous parent, you will have to accomplish double their achievements to outshine them.  Do not get lost in their shadow, or stuck in a past not of your own making: Establish your own name and identity by changing course.  Slay the overbearing father; disparage his legacy, and gain power by shining in your own way.

Wisdom in a nutshell:

Choose a different path and personal style if you are the daughter or son of a great person. You will forever be in your predecessor’s shadow unless you find a way to shine on your own.

Only after the father figure has been done away with will there be space to establish a new order.

Do not become complacent once you reach success and security. Prosperity makes us lazy. Writers like Tennessee Williams preferred the struggle to security; the way poverty or emotional difficulties pushed them to create good work.

Reversal:

When using great man’s shadow to ride to the top.

Use the great man’s method if they are wise and accepted.

Beware of others below you stepping into your shoes.

42. STRIKE THE SHEPHERD AND THE SHEEP WILL SCATTER.

LAW:

Trouble can often be traced to a single strong individual  - the stirrer, the arrogant underling, the poisoner of goodwill.  If you allow such people room to operate, others will succumb to their influence.  Do not wait for the troubles they cause to multiply, do not try to negotiate with them – they are irredeemable.  Neutralize their influence by isolating or banishing them.  Strike at the source of the trouble and the sheep will scatter.

Wisdom in a nutshell:

Within any group, trouble can be traced to a single source, the unhappy, chronically unsatisfied one who stirs up dissension and infects the group. Recognize troublemakers by their complaining nature. Separate him from the group.

In every group power is concentrated in the hands of one or two people. Human nature shows people will orbit around a single strong personality.

Reversal:

Beware if they can return to harm you, however keep them close to disarm them.

43. WORK ON THE HEARTS AND MINDS OF OTHERS.

LAW:

Coercion creates a reaction that will eventually work against you.  You must seduce others into wanting to move in your direction. A person you have seduced becomes your loyal pawn. And the way to seduce others is to operate on their individual psychologies and weaknesses. Soften up the resistant by working on their emotions, playing on what they hold dear and what they fear.  Ignore the hearts and minds of others and they will grow to hate you.

Transgression of the Law:

Marie-Antoinette was put to death by guillotine in 1793, after the French monarchy was ended by the revolution. Not a single soul came to her defense. Marie-Antoinette brought upon herself the hatred of all. Her jewelry, wardrobe, hair, and masked balls, her lavish lifestyle had been more important to her than the needs of her people.

Wisdom in a nutshell:

Aim at the primary emotions: love, hate, and jealousy. Be alert to people’s individual psychologies and their basic emotional responses.

Maintain a stable of writers, artists, or intellectuals who are very good at appealing to people’s hearts and minds.

Reversal:

There is None

44. DISARM AND INFURIATE WITH THE MIRROR EFFECT.

LAW:

The mirror reflects reality, but it is also the perfect tool for deception:  When you mirror your enemies, doing exactly as they do, they cannot figure out your strategy. The Mirror Effect mocks and humiliates them, making them overreact.  By holding up a mirror to their psyches, you seduce them with the illusion that you share their values; by holding up a mirror to their actions, you teach them a lesson.  Few can resist the power of the Mirror Effect.

Wisdom in a nutshell:

• The neutralizing effect: Do what your enemies do, follow their actions and they will not see what you are up to. When you mirror them, it mocks and humiliates them. Mimicry infuriates.
• The Shadow effect: Shadow your opponents’ every move, gather information, and gain insight to their routines and habits without them seeing you.
• The Mirror effect: Show you understand by reflecting their innermost feelings.
• The Moral effect: Teach others a lesson by giving them a taste of their own medicine.
• The Hallucinatory effect: offer a perfect copy of an object, place or person and see how people take the bait.

Reversal:

• When you cannot mirror to the right level.
• Where you get wrongly associated with the people left behind.

45. PREACH THE NEED FOR CHANGE, BUT NEVER REFORM TOO MUCH AT ONCE.

LAW:

Everyone understands the need for change in the abstract, but on the day-to-day level people are creatures of habit.  Too much innovation is traumatic, and will lead to revolt.  If you are new to a position of power, or an outsider trying to build a power base, make a show of respecting the old ways of doing things.  If change is necessary, make it feel like a gentle improvement on the past.

Wisdom in a nutshell:

• Make change and reform seem like a gentle improvement on the past. People are creatures of habit and the sudden change will cause some to rebel.
• Disguise change by dressing it in tradition.

Reversal:

• An unacceptable past that has been removed, however do not leave a void as it create terror.
• Art, fashion and technology, however the past is more stable.

46. NEVER APPEAR TOO PERFECT.

LAW:

Appearing better than others is always dangerous, but the most dangerous of all is to appear to have no faults or weaknesses.  Envy creates silent enemies.  It is smart to occasionally display defects, and admit to harmless vices, in order to deflect envy and appear more human and approachable.  Only gods and the dead can seem perfect with impunity.

Wisdom in a nutshell:

• Never underestimate the power of envy. Occasionally reveal a weakness, defect, or anxiety, or find new friends. It is the people in your own circle of peers who will be the first to envy your success.
• Envy is often a problem for people who have great natural talent. You may think you are charming people with your natural talent when in fact they are coming to hate you for it.
• To deflect envy, employ a display of weakness, or a harmless vice.
• Envy is disguised sometimes as excessive praise, or slander and criticism. Win your revenge by ignoring the envious.

Reversal:

Display the utmost disdain for those who envy you. Instead of hiding your perfection, make it obvious. Make every triumph an opportunity to make the envious squirm.

47. DO NOT GO PAST THE MARK YOU AIMED FOR; IN VICTORY, LEARN WHEN TO STOP.

LAW:

The moment of victory is often the moment of greatest peril.  In the heat of victory, arrogance and overconfidence can push you past the goal you had aimed for; and by going too far, you make more enemies than you defeat.  Do now allow success to go to your head.  There is no substitute for strategy and careful planning.  Set a goal, and when you reach it, stop.

Wisdom in a nutshell:

• The powerful know that the essence of strategy is controlling what comes next.
• There is no better time to stop and walk away than after a victory.

Reversal:

• When you need to completely destroy the enemy, however do not create more enemies.
• Buyers remorse is unnecessary.

48. ASSUME FORMLESSNESS.

LAW:

By taking a shape, by having a visible plan, you open yourself to attack. Instead of taking a form for your enemy to grasp, keep yourself adaptable and on the move.  Accept the fact that nothing is certain and no law is fixed.  The best way to protect yourself is to be as fluid and formless as water; never bet on stability or lasting order.  Everything changes.

Wisdom in a nutshell:

Accept the fact that nothing is certain and no law is fixed. Be as fluid and formless as water, adapting and moving with change naturally. The powerful are creative in expressing something new. This feminine, formless style of ruling as practiced by Elizabeth of England and Catherine of Russia, allows flexibility and makes subjects feel less coerced. Play the chameleon but break your enemy from the inside. Morph and adapt but keep your long-term strategy in mind at all times.

Reversal:

Concentrate power when needed.

Why should anyone be led by you?

- Mike Myatt

Why should anyone be led by you? This is the seminal question for all leaders. People arrive at a position of leadership in many different ways – some individuals openly and aggressively seek out positions of leadership, while leadership is thrust upon others. Whether leaders are elected, appointed, anointed, or self-proclaimed, and regardless of whether it is by design or default, once in a position of leadership they nonetheless carry the burden and responsibilities associated with being a leader. So back to the original question – Why should anyone be led by you?

Have you ever felt as if  the term “leadership” has a bulls-eye painted on it? Well, it’s because it does – the very mention of the word leadershipseems to draw fire from increasingly large numbers these days. The term has been inappropriately hi-jacked by the politically correct who mock it, the avant-garde who belittle it, the naive who discount it, and the public at large seems to be growing tired of hearing about it. I’m befuddled by this dismissive attitude, and am left wondering how we could have arrived at such a place – how could something so valuable be trivialized by so many?

I’ve come to the conclusion that the reasons so many attempt to ridicule leadership are twofold: 1.) The masses of feigned leaders in the public eye make it easy to do so, and; 2.) Real leaders tend to practice their craft quietly, and with great humility, often going unnoticed in the public eye.

I was at a leadership workshop over the weekend and witnessed a leader self-assess himself as his own greatest risk. It’s true for all of us. Here’s a sobering thought for you to ponder – YOU are the single biggest threat to your role as a leader. Which means YOU are also the single biggest risk to your success in the workplace, with your spouse, to your children, and to your friends. If you are in a position of leadership, you will lead – you will either lead people toward the right things or lead them astray, but you will lead.

By my definition, leaders are not self-promoting, pseudo celebrities whose propensity for personal achievement and media attention far outweigh their true contributions. Rather than focus on the braggarts that litter the media with their personal triumphs, or the charlatans who provide constant reminders of failed leadership, we need to focus our attention on the true leaders who quietly walk among us each day…ethical business people, soldiers, firefighters, law enforcement officers, principled educators, pastors & theologians, medical practitioners, responsible parents, student achievers, volunteers, statesmen (notice I didn’t say politicians), good Samaritans, and the every day hard working American citizen. These are the real leaders who through their personal sacrifice, committed service, and selfless acts who deserve our respect and attention.

We’ve all witnessed the leader who tries to do too much, and conversely, most of us have also observed the leader in stealth mode. We’ve gladly followed the bright, affable and charismatic leaders and rebelled against the arrogant and self indulgent leaders who love to do little more than pontificate about their legendary prowess. The truth is no single label receives the unrelenting and often terse scrutiny (public and private) than that of leader. The pressure is intense, and the risks are high. The good news is the rewards can be tremendous for those who possess the requisite skills and character to not only hold the title of leader, but who are also capable of living up to the title.

When you closely examine the core characteristics of what really makes for great leadership, it’s not power, title, authority or even technical competency that distinguishes truly great leaders. Rather it’s the ability to both earn and keep the loyalty and trust of those whom they lead that sets them apart. Leadership is about trust, stewardship, care, concern, service, humility and understanding. If you build into those you lead, if you make them better, if you add value to their lives then you will have earned their trust and loyalty. This is the type of bond that will span positional and philosophical gaps, survive mistakes, challenges, downturns and other obstacles that will inevitably occur. Leadership isservice. It’s not about you, but about the serving the needs of those whom you have responsibility for.

You don’t change mindsets by being right, you do it by showing you care. Logic and reason have their place, but they rarely will overcome a strong emotional or philosophical position. Trying to cram your positional logic down the throat of others will simply leave a very bad taste in their mouths. This is a very tough lesson for many to learn, but a critical one if you take your duties, obligations and responsibilities as a leader seriously.

The best leaders are capable of aligning and unifying opposing interests for a greater good. You won’t ever become a truly successful leader until you understand a person’s need to be heard and understood is much more important than satisfying your need to impart wisdom. I’m going to make this as simple as I can…leadership is all about the people – nothing more & nothing less. Are you worthy of being a leader? Why should anyone be led by you?

I Have a Dream - Martin Luthar King Jr.

I am happy to join with you today in what will go down in history as the greatest demonstration for freedom in the history of our nation.

Five score years ago, a great American, in whose symbolic shadow we stand today, signed the Emancipation Proclamation. This momentous decree came as a great beacon light of hope to millions of Negro slaves who had been seared in the flames of withering injustice. It came as a joyous daybreak to end the long night of their captivity.

But one hundred years later, the Negro still is not free. One hundred years later, the life of the Negro is still sadly crippled by the manacles of segregation and the chains of discrimination. One hundred years later, the Negro lives on a lonely island of poverty in the midst of a vast ocean of material prosperity. One hundred years later, the Negro is still languished in the corners of American society and finds himself an exile in his own land. And so we've come here today to dramatize a shameful condition.

In a sense we've come to our nation's capital to cash a check. When the architects of our republic wrote the magnificent words of the Constitution and the Declaration of Independence, they were signing a promissory note to which every American was to fall heir. This note was a promise that all men, yes, black men as well as white men, would be guaranteed the "unalienable Rights" of "Life, Liberty and the pursuit of Happiness." It is obvious today that America has defaulted on this promissory note, insofar as her citizens of color are concerned. Instead of honoring this sacred obligation, America has given the Negro people a bad check, a check which has come back marked "insufficient funds."

But we refuse to believe that the bank of justice is bankrupt. We refuse to believe that there are insufficient funds in the great vaults of opportunity of this nation. And so, we've come to cash this check, a check that will give us upon demand the riches of freedom and the security of justice.

We have also come to this hallowed spot to remind America of the fierce urgency of Now. This is no time to engage in the luxury of cooling off or to take the tranquilizing drug of gradualism. Now is the time to make real the promises of democracy. Now is the time to rise from the dark and desolate valley of segregation to the sunlit path of racial justice. Now is the time to lift our nation from the quicksands of racial injustice to the solid rock of brotherhood. Now is the time to make justice a reality for all of God's children.

It would be fatal for the nation to overlook the urgency of the moment. This sweltering summer of the Negro's legitimate discontent will not pass until there is an invigorating autumn of freedom and equality. Nineteen sixty-three is not an end, but a beginning. And those who hope that the Negro needed to blow off steam and will now be content will have a rude awakening if the nation returns to business as usual. And there will be neither rest nor tranquility in America until the Negro is granted his citizenship rights. The whirlwinds of revolt will continue to shake the foundations of our nation until the bright day of justice emerges.

But there is something that I must say to my people, who stand on the warm threshold which leads into the palace of justice: In the process of gaining our rightful place, we must not be guilty of wrongful deeds. Let us not seek to satisfy our thirst for freedom by drinking from the cup of bitterness and hatred. We must forever conduct our struggle on the high plane of dignity and discipline. We must not allow our creative protest to degenerate into physical violence. Again and again, we must rise to the majestic heights of meeting physical force with soul force.

The marvelous new militancy which has engulfed the Negro community must not lead us to a distrust of all white people, for many of our white brothers, as evidenced by their presence here today, have come to realize that their destiny is tied up with our destiny. And they have come to realize that their freedom is inextricably bound to our freedom.

We cannot walk alone.

And as we walk, we must make the pledge that we shall always march ahead.

We cannot turn back.

There are those who are asking the devotees of civil rights, "When will you be satisfied?" We can never be satisfied as long as the Negro is the victim of the unspeakable horrors of police brutality. We can never be satisfied as long as our bodies, heavy with the fatigue of travel, cannot gain lodging in the motels of the highways and the hotels of the cities. We cannot be satisfied as long as the negro's basic mobility is from a smaller ghetto to a larger one. We can never be satisfied as long as our children are stripped of their self-hood and robbed of their dignity by signs stating: "For Whites Only." We cannot be satisfied as long as a Negro in Mississippi cannot vote and a Negro in New York believes he has nothing for which to vote. No, no, we are not satisfied, and we will not be satisfied until "justice rolls down like waters, and righteousness like a mighty stream."

I am not unmindful that some of you have come here out of great trials and tribulations. Some of you have come fresh from narrow jail cells. And some of you have come from areas where your quest -- quest for freedom left you battered by the storms of persecution and staggered by the winds of police brutality. You have been the veterans of creative suffering. Continue to work with the faith that unearned suffering is redemptive. Go back to Mississippi, go back to Alabama, go back to South Carolina, go back to Georgia, go back to Louisiana, go back to the slums and ghettos of our northern cities, knowing that somehow this situation can and will be changed.

Let us not wallow in the valley of despair, I say to you today, my friends.

And so even though we face the difficulties of today and tomorrow, I still have a dream. It is a dream deeply rooted in the American dream.

I have a dream that one day this nation will rise up and live out the true meaning of its creed: "We hold these truths to be self-evident, that all men are created equal."

I have a dream that one day on the red hills of Georgia, the sons of former slaves and the sons of former slave owners will be able to sit down together at the table of brotherhood.

I have a dream that one day even the state of Mississippi, a state sweltering with the heat of injustice, sweltering with the heat of oppression, will be transformed into an oasis of freedom and justice.

I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character.

I have a dream today!

I have a dream that one day, down in Alabama, with its vicious racists, with its governor having his lips dripping with the words of "interposition" and "nullification" -- one day right there in Alabama little black boys and black girls will be able to join hands with little white boys and white girls as sisters and brothers.

I have a dream today!

I have a dream that one day every valley shall be exalted, and every hill and mountain shall be made low, the rough places will be made plain, and the crooked places will be made straight; "and the glory of the Lord shall be revealed and all flesh shall see it together."

This is our hope, and this is the faith that I go back to the South with.

With this faith, we will be able to hew out of the mountain of despair a stone of hope. With this faith, we will be able to transform the jangling discords of our nation into a beautiful symphony of brotherhood. With this faith, we will be able to work together, to pray together, to struggle together, to go to jail together, to stand up for freedom together, knowing that we will be free one day.

And this will be the day -- this will be the day when all of God's children will be able to sing with new meaning:

My country 'tis of thee, sweet land of liberty, of thee I sing.

Land where my fathers died, land of the Pilgrim's pride,

From every mountainside, let freedom ring!

And if America is to be a great nation, this must become true.

And so let freedom ring from the prodigious hilltops of New Hampshire.

Let freedom ring from the mighty mountains of New York.

Let freedom ring from the heightening Alleghenies of Pennsylvania.

Let freedom ring from the snow-capped Rockies of Colorado.

Let freedom ring from the curvaceous slopes of California.

But not only that:

Let freedom ring from Stone Mountain of Georgia.

Let freedom ring from Lookout Mountain of Tennessee.

Let freedom ring from every hill and molehill of Mississippi.

From every mountainside, let freedom ring.

And when this happens, when we allow freedom ring, when we let it ring from every village and every hamlet, from every state and every city, we will be able to speed up that day when all of God's children, black men and white men, Jews and Gentiles, Protestants and Catholics, will be able to join hands and sing in the words of the old Negro spiritual:

                Free at last! Free at last!

                Thank God Almighty, we are free at last!

Wealth brings value only when given away

~DEVDUTT PATTANAIK


Lakshmi, goddess of wealth, has three fathers. There is Varuna, god of the sea, who gives the world salt, fish and all the water it needs. This is why Lakshmi is called Sagara-putri. 

Then there is Puloman, the Asura-king, who rules from the subterranean realm of Patala, where the primary form of all wealth is located. This is why Lakshmi is called Paulomi and Patala-nivasini, or resident of Patala. Finally there is Bhrigu, the sage who can see the future and so bring fortune. This is why Lakshmi is called Bhargavi. 

Varuna gives Lakshmi away freely without resentment; and so is blessed with abundance. Puloman resists giving away Lakshmi and keeps fighting with the Devas, who want to make Lakshmi their queen, Sachi. Bhrigu rarely shares his secret and very selectively parts with his daughter. That is why, for most humans, Varuna is a generous god, worthy of worship, while Puloman is a demon and Bhrigu, the guru of demons. 

Wealth was visualised as a daughter that we create. She sits in our wallets. But she brings value only when she is given away. This is kanya-daan, giving away of the bride. To not part with wealth; to hoard; was considered the gravest of crimes. Yakshas, who hoard wealth, are therefore visualised as demons who are often attacked and tortured by their half-brothers, Rakshasas, just as Devas are perennially at war with the Asuras. 

Through these stories, value was placed on wealth distribution, allowing wealth to flow so that it brought in more value. It also revealed the mindset that was considered beneficial to society at large, and ultimately, to the individual involved in wealth generation. 

Jamshed owns six bakeries across the city. Each bakery has a turnover of over two lakh rupees each day. But Jamshed does not care much about the turnover, "The more bakeries I build, the more boys and girls get jobs, more people get to taste my bread and my cake. There is so much joy in that," he feels. 

Firoz is also in the baking business. He has two bakeries. But he does not want to build more. He says, "It is a headache. The vendors do not give enough credit and the employees threaten to form unions. And the taxes are so high. Customers prefer Jamshed's breads to mine. He is too strong a competitor. I barely make any profit." 

Samsher also has a bakery that makes the most exquisite scones in the city. There is always a crowd in front of his store. He does not share his recipe and makes the batter for the scones himself. He cannot expand the business, as he might have to share his trade secret. He is happy being exclusive and highly profitable.


Jamshed is like Varuna, who uses his money to take care of his employees and lavish his customers, who return the favour. Firoz is like Puloman; so careful about his money that both employees and customers feel the pinch. Samsher is like Bhrigu whose customer-friendly secrets ensure his success. 

While all generate wealth, Jamshed's wealth is shared amongst many people and it gives livelihood to many, reducing unemployment and helping society at large. The wealth of Firoz and Samsher helps only them. They become rich. But when one is rich in a world where there is poverty and unemployment, one lives perpetually in fear, facing the resentment of the rest. This is unhealthy in the long run. We then become 'demons' for other members of society. 

(The author is the Chief Belief Officer of the Future Group.)

Leadership & The Power of Listening

Great leaders are great listeners, and therefore the message is a simple one… talk less and listen more. The best leaders are proactive, strategic, and intuitive listeners. They recognize that knowledge and wisdom are not gained by talking, but by listening. Take a moment and reflect back on any great leader that comes to mind…you’ll find that they are very adept at reading between the lines. They have the uncanny ability to understand what is not said, witnessed, or heard. In today’s post I’ll quickly examine the merits of developing your listening skills. Warning: this post isn't going to coddle you and leave you feeling warm and fuzzy – it is rather blunt and to the point.

Want to become a better leader? Stop talking and start listening. Being a leader should not be viewed as a license to increase the volume of rhetoric. Rather astute leaders know that there is far more to be gained by surrendering the floor than by dominating it. In this age of instant communication everyone seems to be in such a rush to communicate what’s on their mind, they fail to realize the value of everything that can be gleaned from the minds of others. Show me a leader who doesn’t recognize the value of listening to others and I’ll show you a train-wreck in the making… 

It is simply not possible to be a great leader without being a great communicator. This partially accounts for why we don’t encounter great leadership more often. The big miss for most leaders is that they fail to understand that the purpose of communication is not to message, but to engage – THIS REQUIRES LISTENING. Don’t be fooled into thinking that being heard is more important than hearing. The first rule in communication is to seek understanding before seeking to be understood. Communication is not a one way street. I’ve interviewed and worked with some of the most noted leaders of our time, and to the one, they never miss an opportunity to listen. In fact, they aggressively seek out new and  better ways to listen.

Simply broadcasting your message ad nauseum will not have the same result as engaging in meaningful conversation, but this assumes that you understand that the greatest form of discourse takes place within a conversation, and not a lecture or a monologue. When you reach that point in your life where the light bulb goes off, and you begin to understand that knowledge is not gained by flapping your lips, but by removing your ear wax, you have taken the first step to becoming a skilled communicator. A key point for all leaders to consider is that it’s impossible to stick your foot in your mouth when it’s closed. Think about it…when was the last time you viewed a negative soundbite of a CEO who was engaged in active listening?  

The next step in the process is learning where to apply your new found listening skills. Listen to your customers, competitors, your peers, your subordinates, and to those that care about you. Ask people how you can become a better leader and then LISTEN. Take your listening skills online, and don’t just push out Tweets and Facebook messages, but ask questions and elicit feedback. Use your vast array of social media platforms, toolsets and connections to listen. If you follow this advice not only will you become better informed, but you’ll also become more popular with those whom you interact with.

Have you ever walked into an important meeting and wondered who the smartest person in the room was? If you mull this over for a moment you’ll find that almost universally the smartest person in the room is not the one doing all the talking – it’s the person doing all the listening. You’ll also notice that when intelligent people do speak-up it’s not to ramble-on incoherently or incessantly, but usually to ask a question so that they can elicit even more information. The quiet confidence of true leaders has much greater resolve than the bombastic displays of the arrogant.

Following are 6 tips for becoming a better listener:

1. It’s not about you: Stop worrying about what you’re going to say and focus on what’s being said. Don’t listen to have your opinions validated or your ego stroked, listen to be challenged and to learn something new. You’re not always right, so stop pretending you know everything and humble yourself to others. If you desire to be listened to, then give others the courtesy of listening to them.  
2. You should never be too busy to listen: Anyone can add value to your world if you’re willing to listen. How many times have you dismissed someone because of their station or title when what you should have done was listen? Wisdom doesn’t just come from peers and those above you – it can come from anywhere at anytime, but only if you’re willing to listen. Expand your sphere of influence and learn from those with different perspectives and experiences – you’ll be glad you did.
3. Listen to non-verbals: People say as much (if not more) with their actions, inactions, body language, facial expressions, etc., as they do with their verbal communications. Don’t be lulled into thinking that because someone is not saying something they’re not communicating. In fact, most people won’t overtly verbalize opposition or disagreement, but they will almost always deliver a verry clear message with their non-verbals.
4. Listen for opportunity:  Intuitive listeners are looking for the story behind the message, and the opportunity beyond the issue. Listening is about discovery, and discovery can not only impact the present, but it can also influence the future.
5. Let listening be your calling card: One of the best compliments you can be paid is to be known as a good listener. Being recognized in this fashion will open doors, surface opportunities, and take you places that talking never could. Listening demonstrates that you respect others, and is the first step in building trust and rapport.  
6. Recognize the contributions of others: One of the most often overlooked aspects of listening is thanking others for their contributions. If you glean benefits from listening to someone, thank them. Even if no value is perceived, thank them for their time and input. Never forget to acknowledge those who contribute energy, ideas, actions or results. Few things go as far in building good will as recognizing others.     

Allow me to leave you with one final thought to reflect on – if you’re ready for advanced listening skills, don’t just listen to those who agree with you, but actively seek out dissenting opinions and thoughts. Listen to those that confront you, challenge you, stretch you, and develop you. True wisdom doesn’t see opposition, only opportunity. I believe is was Benjamin Franklin who said, “Speak little, do much.”

In my opinion great talkers are a dime a dozen, but great listeners are a rare commodity. What say you?

By Mike Myatt

Happiness.

Humans generally have the tendency to operate from the paradigm:

Have -> Do -> Be.

Implying, If I “HAVE” this -> I will “DO” that -> and thus “BE” that (For the future)
&
If I “HAD” that -> I would have “DONE” that -> and thus “BECOME” that (For the past)

However, if we were to keep questioning ourselves on the purpose of our existence, my take is that we exist for the purpose of being Happy!

Now, if that is true, then we should reverse the paradigm and “BE” Happy and “DO” everything that gives us joy & Happiness and the whole world shall connive to make us “HAVE” everything & more than we need to help us “BE” Happy.

Here comes the interesting part.
Humans are one animal who is Happiest when “Giving” Happiness!
So, what should one “Give” ??

There was this absolutely wonderful lady who was Happiest when she was serving and helping the destitute women & children in the streets of Kolkatta. She knew how to “Love”. Her passion was to “Serve” with whatever she was good at, and she was good at “Loving” and taking “Care” of people. She decided and made it her life mission to take care & “Give” the abundance of “Love” that she possessed. She did, what she was BEST at, and she gave her whole life to fulfill the one purpose she had, and it was not in taking, it was in giving her everything to love and take care of the destitute women & children of the streets of Kolkatta. She was awarded the Noble Prize amongst so many other awards, she is known as a Saint. We all know what a wonderful, caring, loving & Happy human being that Mother Teresa was.

What I have learnt from the above is that, I must find my life purpose, I must find what am I good at, I must find what gives me joy & Happiness, I must find my passion, and having found it, I must share, I must show others the joy that I have and how everyone can possibly have the same joy & Happiness by sharing & giving & loving & just by being a good human being.

There is enough and more in this world for Mankind’s needs. It is Mankind’s Greed that is causing all the problems.

I have no clue if my rantings above make sense.. or even if they are the real truth, but lately I have come to believe in this, and find that I’m so much a Happier person.

The Multividual Man

The Multividual Man

Narayan Devanathan /  December 26, 2011 (The author is National Planning Head, Dentsu Marcom)

The Indian man of the future isn’t one. He’s many. Meet the Multividual Man. He’s the ways he is because of social forces around him. And because he can be. But first, those social forces.

Pre-Independence, the Indian Male was defined by a single-minded patriotism. “I wear my country on my Khadi sleeve. Test it at your own risk.”

Post-Independence, the Indian Male was about security. Ensuring it for himself and his family. At all costs to himself. It was only after roti, kapda and makaan were secured by the 1980s Indian Male to a certain extent that he started focusing on himself, as an individual.

As a Ladies Man. As the “Impossible is Nothing” man. As the man that others looked up to. Especially female others, gazing up at him while riding pillion on a fast and not-so-furious bike. Or so he saw his own image. Being seen by others as emulate-able was important for him.

And then along came Liberalisation. Of the wallet and the mind. And a new millennium that brought with it an inner-directedness. To an extent only though. It manifested itself as the man who oozed confidence as India on the global stage, enjoying its many moments in the limelight. He was no longer showing off to the galleries. He was merely showing his prowess at the helm.

All around him though, the world was changing furiously, doing more things simultaneously to itself than it had ever seen in multiple millennia. It was as if the world could only keep pace with itself by multi-tasking. Not surprisingly, it asked the same of its people. Do more. Be more.

That’s when he morphed into the Multividual Man. His identity was now to be split into many. How to manage this schizophrenia without becoming unbalanced was the challenge before him. How is this different from the different life roles that man has played in the past? Was he not Brother, Career Man, Lover, Husband, Father, Caregiver before too? It’s just that he’s made peace with paradoxes. Inside him and in the world outside. He doesn’t think having a good time has to be at the cost of the earth. Or cost the earth either. Responsibility doesn’t have to hamper his freedom. Nor do career considerations need to temper his adventurous spirit. Because I am We.

Some marketers have marked this multividuality as experimentation, restlessness or just the ephemeral nature of youth. Like FasTrak, urging him to move on. Multividual Man, though, doesn’t feel the need to move on so much as move around, within his multiple selves. Other marketers, like Titan, seem to recognise his multividuality, and equip him to Be More.

So what selves should a marketer engage with? As people, we are not uni-dimensional. Neither are brands. So recognise the single entity that Multividual Man is, but cater to the multiple selves within. While this is contrary to all the accepted wisdom about single-mindedness of messaging and positioning, the fact is that if a brand’s persona has to engage with real persons, then it must be as colourful, as diverse in its characteristics as the people it wants to engage with. E unum pluribus will be the new mantra. Out of one, many.

4 ways to take control of your email

If your email Inbox is out of control, you might want to rethink your methods for organizing your email and emptying your Inbox. Developing a new approach to processing your Inbox can help you to gain more control, improve your response time, and keep up with critical actions and due dates.

This article covers four key factors that can help you process your email more efficiently—both at home and at the office. Although some of the productivity tools mentioned here are specific to Microsoft Outlook (Outlook 2010, Outlook 2007, and Outlook Web Access), most of the techniques—and even the organizational attitude described here—can help you to more efficiently process email and empty your Inbox, even if you use an email application other than Outlook.


1. Set up a simple and effective email reference system

The first step toward an organized Inbox is understanding the difference betweenreference information and action information.

·     Reference information is information that is not required to complete an action; it is information that you keep in case you need it later. Reference information is stored in your reference system—an email reference folder, your My Documents folder, or a company intranet site, for example.

·    Action information is information you must have to complete an action. Action information is stored with the action, either on your to-do list or on your Calendar. (If the action needed is a detailed reply, try converting information into professional communication using these tips on Creating incredible documents more easily using Office 2010.

Most people receive a considerable amount of reference information through email. Sometimes as much as one-third of your email is reference information. So it is essential to have a system that makes it easy to transfer messages from your Inbox into your email reference system—a series of email file folders where you store reference information to ensure you have easy access to it later. Learn more about setting up a reference system.

After you take care of filing your reference information, you can use the next three steps to handle the email that you have to do something with—your action information.

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2. Schedule uninterrupted time to process and organize email

How many times are you interrupted every day? It's nearly impossible to complete anything when there are constant interruptions from the phone, people stopping by your office, and instant messaging. So it's critical that you set aside uninterrupted time to process and organize your email.

Many email messages require you to make a decision. The best decisions require focus, and focus requires uninterrupted attention. Establish a regular time each day to process your email so that you can empty your Inbox. Of course, you can scan your email during the day for urgent messages or requests from your boss.

Book yourself a recurring appointment for an hour a day to process email, and mark that time as "busy." During that hour, don't answer the phone or take interruptions, and work only on processing your Inbox. You can also turn off the audio alert that sounds each time you receive a new email—which can be a distraction in itself. In Outlook, click the Filetab. Click Options. On the Mail tab, under Message arrival, clear the Play a sound check box.

At first, keeping these appointments will take discipline. But over time, the discipline becomes habit. And after you completely empty your Inbox, you'll see the value of this one hour a day and you'll stick to it like glue.

Microsoft Outlook 2010 makes it easier to keep this email appointment and to process your Inbox. The new anywhere access features of Outlook 2010 mean that you don’t have to be at home or at the office to keep your daily email management appointment.

Conversation view in Office 2010 enables you to organize email folders by date and conversation. When Conversation view is turned on, messages that share the same subject appear as conversations that can be viewed as expanded or collapsed, helping you to quickly review and act on messages or complete conversations.

Also, improved search tools in Office 2010 make it easier to narrow your search results by using criteria, like sender or subject keywords, and other information, such as attachments. The Search Tools contextual tab includes a set of filters that efficiently focus your search to isolate the items that you want. For more information, see Find a message or item by using Instant Search.

Instant Search in Outlook 2010 provides many ways to search your email for specific messages.

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3. Process one item at a time, starting at the top

When you sit down to process your email, the first step is to sort it by the order in which you will process it. For example, you can filter by date, by subject, or even by the sender or receiver of the email message. In Outlook 2010, on the View tab, in the Arrangement group, click the arrangement option you want.

From the View tab, you can filter your email by date, category, sender or receiver, and more.

You can also change the arrangement directly from your Inbox. To display the list of options, under the Search box, right-click the Arrange By: box.

The Arrange By: box in your Inbox gives you convenient access to even more options to arrange your messages.

Tip: If you use Outlook 2010, enable the reading pane (called the preview pane in Outlook 2007) so that you can view your messages without having to open them. To enable the reading pane, on the View tab, in the Layout group, click Reading Pane. To enable the Outlook 2007 preview pane, on the View menu, click AutoPreview.

Resist the temptation to jump around in your Inbox in no particular order. Begin processing the message at the top of your Inbox and only move to the second one after you've handled the first. This can be hard at first, when you might have thousands of messages in your Inbox. But as you reduce the number of messages over a few sessions, eventually you'll get to the point where you can process the 60–100 messages you get every day and regularly get your Inbox down to zero.

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4. Use the "Four Ds for Decision-Making" model

The "Four Ds for Decision-Making" model (4 Ds) is a valuable tool for processing email, helping you to quickly decide what action to take with each item and how to remove it from your Inbox.

The expanded Ribbon in Office 2010 is designed to help you quickly find the tools that you need to complete your tasks. Features are organized in logical groups collected together under tabs. You can also customize the Ribbon to include tabs you personalize to match your own style.

The expanded Ribbon in Outlook 2010 replaces Outlook 2007 menus, giving you easy access to tools on conveniently organized tabs.

The Quick Steps feature, new in Outlook 2010, speeds up managing your email even more. This feature enables you to perform the multi-stepped tasks you use most often, such as moving email to a specific folder or moving a message and replying to it with a meeting request, with a single click. The Quick Steps gallery includes buttons for one-click file and flag, sending messages to your team, and other popular commands. For more information, see Automate common or repetitive tasks with Quick Steps.

The Quick Steps feature turns your most frequent tasks—whether forwarding messages to your co-workers or copying messages to a specific folder—into one-click operations.

Tip: Learning a few basic keyboard shortcuts in Outlook 2010 can make performing these tasks even easier and faster. Read our article on how to save time with quick computer shortcuts.

Decide what to do with each and every message

How many times have you opened, reviewed, and closed the same email message or conversation? Those messages are getting lots of attention but very little action. It is better to handle each email message only once before taking action—which means you have to decide what to do with it and where to put it. With the 4 Ds model, you have four choices:

1.    Delete it

2.    Do it

3.    Delegate it

4.    Defer it

Delete it

Generally, you can delete about half of all the email you get. But some of you shudder when you hear the phrase "delete email." You're hesitant to delete messages for fear that you might need them at some point. That's understandable, but ask yourself honestly: What percentage of information that you keep do you actually use?

If you do use a large percentage of what you keep, your method is working. But many of us keep a lot more than we use. Here are some questions to ask yourself to help you decide what to delete:

·    Does the message relate to a meaningful objective you're currently working on? If not, you can probably delete it. Why keep information that doesn't relate to your main focus?

·    Does the message contain information you can find elsewhere? If so, delete it.

·    Does the message contain information that you will refer to within the next six months? If not, delete it.

·    Does the message contain information that you're required to keep? If not,delete it.

Outlook 2010 helps you get rid of the “noise” in your Inbox by providing two new commands: Ignore Conversation and Clean Up Conversation. If a conversation is no longer relevant, you can prevent additional responses from appearing in your Inbox. TheIgnore command moves the whole conversation and any future messages that arrive in the conversation to the Deleted Items folder.

Easily delete an entire conversation so that no new responses to it will appear in your Inbox.

When a message contains all the previous messages in the conversation, you can clickClean Up to eliminate redundant messages. For example, as people reply to a conversation, the response is at the top and the previous messages in the conversation are below. Use the Clean Up command to keep only the most recent message that includes the whole conversation. For more information, see Use Conversation Clean Up to eliminate redundant messages.

Cleaning up your conversations makes it easier to stay focused on the task being discussed.

Do it (in less than two minutes)

If you can't delete the email messages, ask yourself, "What specific action do I need to take?" and "Can I do it in less than two minutes?" If you can, just do it.

There is no point in filing an email or closing an email if you can complete the associated task in less than two minutes. Try it out—see how much mail you can process in less than two minutes. I think you will be extremely surprised and happy with the results. You could file the message, you could respond to the message, or you could make a phone call. You can probably handle about one-third of your email messages in less than two minutes.

Office 2010 helps you respond to email messages faster. You can view the availability of a person and instantly reach out to them using a variety of communication methods—all on a new easy-to-access contact card. You can even customize the context menu of the contact card to include tasks you perform most often, saving you more time.

Delegate it

If you can't delete it or do it in two minutes or less, can you forward the email to an appropriate team member who can take care of the task?

If you can delegate it (forward it to another team member to handle), do so right away. You should be able to compose and send the delegating message in about two minutes. After you have forwarded the message, delete the original message or move it into your email reference system.

Defer it

If you cannot delete it, do it in less than two minutes, or delegate it, the action required is something that only you can accomplish and that will take more than two minutes. Because this is your dedicated email processing time, you need to defer it and deal with it after you are done processing your email. You’ll probably find that about 20 percent of your email messages have to be deferred.

There are two things you can do to defer a message: Turn it into an actionable task, or turn it into an appointment. When you're using Outlook, you can defer emails that require action by dragging the messages to your Task List to turn them into tasks. Name the task to clearly state the required action so that you don't have to reopen the email message. The result is a clearly defined list of actions on your Task List that you can prioritize and schedule to complete on your Calendar. Or you can turn the message into a meeting request by dragging it to your Calendar.

Tip: Use the To-Do Bar in Outlook 2010 and Outlook 2007 to drag an email message from an email folder to a date on your Calendar or to your Task List. On the View tab, in the Layout group, click the To-Do Bar. When the bar appears, drag the message to your Calendar or to your Task List. This copies the message to the new location; it doesn’t move it out of the original mail folder, so you’ll still be able to find what you need. Learn more about managing your Task List in Outlook.

Use the 4 Ds model every day

Using the 4 Ds model on a daily basis makes it easier to handle a large quantity of email. Our experience shows that, on average, people can process about 100 email messages an hour. If you receive 40 to 100 messages per day, all you need is one hour of uninterrupted email processing time to get through your Inbox. 

Our statistics show that of the email you receive:

·  Fifty percent can be deleted or filed.

·  Thirty percent can be delegated or completed in less than two minutes.

·   Twenty percent can be deferred to your Task List or Calendar to complete later.

Of course, if you have a backlog of hundreds of messages, it will take time to get to the point where your daily routine keeps you up to date. It's important to get that backlog down, so I would suggest setting blocks of time aside to work through it. Then, you can really enjoy processing your messages every day using the 4 Ds.